Your questions answered so you can book with total confidence.
General Booking Questions
How do I book a property with NokiStays?
You can book directly through our website by clicking the “Book Now” or “Enquire” button on any listing. Simply choose your dates, fill out the form, and we’ll confirm availability within 2 hours.
Can I reserve without paying immediately?
Yes. Many of our properties allow you to reserve first and pay later, especially for contractor or long-term stays. We’ll contact you to confirm the details before requesting payment.
What’s included in my booking?
All properties include free Wi-Fi, towels, bed linen, smart TVs, fully equipped kitchens, and a comfortable living area. Many also include private parking and self-check-in.
Do I have to create an account to book?
No. We keep it simple, just fill in your contact and stay details, and we’ll handle the rest.
Business, Group & Contractor Stays
Do you offer contractor accommodation or team housing?
Absolutely. We specialise in business, contractor, and group accommodation across the UK. Whether you’re managing a project or booking for a team, we can provide multiple units with flexible terms.
How do I get a quote for long-term or team stays?
Just fill out our enquiry form and let us know how many people, how long you’re staying, and your preferred location. Our team will get back to you with tailored options, usually within 2 hours.
Do you invoice for business stays?
Yes. We offer invoicing options for approved business accounts. Let us know during the enquiry process, and we’ll handle the paperwork for you.
Can I speak to someone before I book for my team?
Yes, our dedicated team is happy to help by phone, email or live chat. We’ll ensure your staff or crew are well accommodated.
Payments, Pricing & Cancellations
What payment methods do you accept?
We accept debit cards, credit cards, bank transfers, and business invoicing. You’ll receive full payment details once your booking is confirmed.
What is your cancellation policy?
Cancellation policies vary by property, but we aim to be as flexible as possible. You’ll be shown the full cancellation terms before confirming your booking.
Is there a security deposit?
Some properties may require a small refundable security deposit. This will be clearly mentioned before you book.
Can I modify my booking after it has been confirmed?
In most cases, yes. If your plans change, contact us as soon as possible, and we’ll do our best to accommodate your new dates or preferences.
Before You Arrive
What time is check-in and check-out?
Standard check-in is from 3:00 PM, and check-out is by 10:00 AM. Early check-in or late check-out may be available, just ask!
Will someone meet me at the property?
Most of our homes offer self-check-in with secure key codes or lockboxes. Details will be emailed and texted to you in advance.
Are towels and toiletries provided?
Yes. Fresh towels, bed linen, and basic toiletries are included in every stay.
Is Wi-Fi included?
Yes, all NokiStays properties include fast, free Wi-Fi as standard.
Extras, Custom Requests & Contact
Can I bring my pet?
Some of our properties are pet-friendly. Please let us know in advance and we’ll show you the available options.
Do you offer cleaning or laundry services?
Many of our long-term stay properties offer weekly cleans or laundry options. Just ask during booking.
Can I make a special request?
Yes, it’s early check-in, extra beds, or parking for a van; we’ll do our best to help. Mention your request in the enquiry form.
How do I contact NokiStays?
You can reach us via phone, WhatsApp, live chat, or our contact form. We typically respond within 1-2 hours (during business hours).
